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Writer's pictureDana Adkins, Esq.

Hurricane Helene Damaged Your Car? How to Handle Insurance Claims and FEMA Assistance

In the aftermath of Hurricane Helene, countless individuals are grappling with flood-damaged vehicles, adding yet another layer of stress to an already challenging situation. If you carry comprehensive auto insurance, your policy may cover the damage, but navigating the claims process can be overwhelming. It's crucial to confirm your coverage and understand the necessary steps to ensure a smooth process. Whether dealing with your insurer or seeking federal assistance from FEMA, taking swift, informed action can make all the difference in safeguarding your rights and protecting your financial recovery. Here's what you need to know.


Follow these steps to protect yourself and preserve your claim:


1. Avoid Starting the Vehicle: If the water level rose above the door opening or the interior is soaked, do not try to start the engine. Attempting to start a flooded vehicle can cause serious and irreversible damage.

2. Take Photos for Documentation:

- Exterior: Before opening any doors, photograph the vehicle’s exterior, especially if the water levels are still high.

- Interior: Once the waters recede, take additional photos of the interior to show any damage.


3. Contact Your Insurance Provider: When you reach out to your insurer, be prepared with the following questions:

- Is the damage covered by your policy?

- How long do you have to file a claim?

- How long will the claims process take?

- Do you need repair estimates?

Be sure to provide a reliable contact number and email. Once you file your claim, record the claim number and keep it handy for future communications. Additionally, keep detailed notes of all conversations with your insurer, including dates, times, and the names of representatives you spoke with.


4. Tow the Vehicle for a Full Inspection: If needed, have your vehicle towed to a certified mechanic to ensure it is safe before attempting to drive it.


Facing Insurance Denial or Delay?


While the impact of Hurricane Helene is still being assessed, insurers often face increased financial pressure following widespread disasters. This can result in delays or denials of valid claims, even though the law requires insurers to promptly investigate claims and pay covered losses once their liability is clear. Delays can be especially common when the claims involve complex circumstances, such as significant losses tied to business interruptions or large-scale damage.


If your insurer delays, denies, or undervalues your hurricane-related claim, it’s crucial not to accept their decision without first seeking legal advice. Our firm is here to help ensure your claim is carefully reviewed and your rights are protected every step of the way.


FEMA and Federal Disaster Assistance


If your insurance doesn’t cover all of your storm-related vehicle damage, federal disaster assistance may help fill the gap. FEMA can provide financial aid to repair or replace a vehicle damaged during a declared disaster. However, assistance is typically limited to essential vehicles and will not cover cosmetic repairs.


To qualify for FEMA assistance:

- The vehicle must have been damaged during the disaster.

- You must own or lease the vehicle.

- The vehicle must be registered and insured at the time of the disaster.

- Only one vehicle per household is typically eligible unless a written justification is provided showing the necessity of a second vehicle.


FEMA assistance for vehicle repairs can range from $50 to $3,000, with a maximum of $16,000 available for replacement if the vehicle is deemed destroyed. Documentation of the damage and repair estimates will be required.


How to Apply for FEMA Assistance


You can apply for FEMA assistance through several channels:

-FEMA App for mobile devices.

- Phone: Call the FEMA Helpline at 800-621-3362 from 6 a.m. to 10 p.m.

- In-Person: Visit a Disaster Recovery Center.


Remember, timely documentation and clear communication with your insurer and FEMA are essential to receiving the help you need.


At Palmetto State Injury Lawyers, we recognize the challenges and stress that come with handling insurance claims after a disaster. If your insurer is acting in bad faith, we are ready to guide you through the claims process and help you pursue the full recovery you deserve. Contact us today for a free consultation.


Office:  (843) 823-6237 

Text: (843) 330-7687



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